Terms & Conditions

Shipping

Use code SHIPFREE for orders over $150 CAD! USA & Canada wide.

Our work is made-to-order & ships 24 hours- 14 days from the order date. Tracking is provided by email when your order ships. Please verify your shipping address as we aren't liable for packages once tracking is provided. 

Returns & Exchanges 

Due to the customizable nature of our jewellery we are unable to accommodate most exchanges or returns. Please reach out to us before ordering if you have any questions on sizing etc & we'll be more than happy to accommodate! 

Customizations

Many of our pieces are made to order. Others are made in small batches & ready to ship. Please contact us prior to requesting changes to your pieces! For our more intricate and complex designs, each piece will be unique. While we follow the design pictured in the listing, some beads are one of a kind. The main beads & design will always be consistent. We love the charm & unique qualities of each piece and hope you do too! 

Repairs 

Accidents happen. With sustainability & pride for our work in mind, we are happy to work on a case by case basis to make repairs. Please reach out to us by email for more information.