FAQ

Q: What currency are your prices listed in? 

A: Everything is in CAD (Canadian dollar) 

Q: How long until my order ships? 

A: Each piece is handmade to order. We aim to make your piece within 3 business days, but please allow up to 10 days during busy times! Due to the customizable nature of handmade jewellery & covid safety constraints, we aren't able to process returns or exchanges. We know you'll love your jewels, but don't hesitate to get in contact or leave a note at checkout with any modifications to ensure your pieces are perfect for you! 

Q: Do you offer gift cards? 

A: Yes! Please email us at shoptruemiddle@gmail.com or on instagram for a virtual, downloadable gift card. We can also mail them on request! 

Q: Do you offer gift wrapping/ personalized gift notes? 

A: Yes! Please use the shipping option labeled "gift wrapping" specific to your location and specify in the instructions what you'd like. 

Q: I saw a piece I like that is no longer listed on your website. Can you remake it? 

A: Reach out to us on instagram or through email! While a lot of our work is one of a kind, we can often accommodate this request. 

Q: How long does shipping take? Is it tracked? 

A: Covid has made shipping unpredictable but it averages out to between 5-10 business days. We ship from Toronto, ON. Please anticipate slightly longer shipping times for international orders! If you need your order by a certain date, reach out & we will do our best! Our standard affordable shipping is flat rate (untracked). For expedited, tracked shipping please reach out to us for a pricing quote. 

Q: How long does my order take to get to ___? 

A: Shipping within Canada is quite quick (within 2-7 business days) International, 14 business days. Please ensure your shipping address is correct as we are not liable for packages once they are sent.

Q: Who makes your pieces? 

A: Each and every piece is designed and handmade by Emma Robinson and Hallah Kohoot. That's it! Just us. 

Q: Can I order a custom piece? 

A: Absolutely! Please use the custom necklace template available for purchase in our shop or DM us on instagram @shoptruemiddle.