FAQ

Q: What currency are your prices listed in? 

A: Everything is in CAD (Canadian dollar) 

Q: How long until my order ships? 

A: Each piece is handmade to order. We aim to make your piece within 3 business days, but please allow up to 10 days during busy times! Due to the customizable nature of handmade jewellery & covid safety constraints, we aren't able to process returns or exchanges. We know you'll love your jewels, but don't hesitate to get in contact or leave a note at checkout with any modifications to ensure your pieces are perfect for you! 

Q: I live in Toronto. Can I pick up my order? 

A: Yes! We currently offer a low cost pickup option to save you a bit of money and time waiting for your piece in the mail. Pickups happen once a week during a designated time slot in the west end of Toronto. Please leave your email, phone number or instagram handle for us to contact you when your piece is ready. If you aren't available to come to one pickup time slot, we will happily hold your piece until the next arranged time! Thank you!

Q: Do you offer gift cards? 

A: Yes! Please email us at shoptruemiddle@gmail.com or on instagram for a virtual, downloadable gift card. We can also mail them on request! 

Q: Do you offer gift wrapping/ personalized gift notes? 

A: Yes! Please use the shipping option labeled "gift wrapping" specific to your location and specify in the instructions what you'd like. 

Q: I saw a piece I like that is no longer listed on your website. Can you remake it? 

A: Reach out to us on instagram or through email! While a lot of our work is one of a kind, we can often accommodate this request. 

Q: How long does shipping take? Is it tracked? 

A: Covid has made shipping unpredictable but it averages out to between 5-10 business days. We ship from Toronto, ON. Please anticipate slightly longer shipping times for international orders! If you need your order by a certain date, reach out & we will do our best! Our standard affordable shipping is flat rate (untracked). For expedited, tracked shipping please reach out to us for a pricing quote. 

Q: How long does my order take to get to ___? 

A: Shipping within Canada is quite quick (within 2-7 business days) International, 14 business days. Please ensure your shipping address is correct as we are not liable for packages once they are sent.

Q: Who makes your pieces? 

A: Each and every piece is designed and handmade by Emma Robinson and Hallah Kohoot. That's it! Just us. 

Q: Can I order a custom piece? 

A: Yes! Please contact us through email, our contact form or instagram @shoptruemiddle & we can set you up a custom listing. For bigger customizations on existing designs please reach out to us before purchasing!